The WOW effect in customer service

Written by Jasmin Bergeron.

The WOW effect in customer service

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Service quality is the one factor that can truly set your organization apart from the others. In a world in which most products look alike and prices are relatively similar, the human factor makes the difference. Forging high-value relationships a difficult, because everyone is unique. The WOW Effect in Service Quality Conference was built with this principle in mind. The presentation is designed to perfect your interpersonal skills and improve the satisfaction of those around you!

This conference—based on practice and interaction—provides guidelines, tips and testimonials interlaced with humour and aimed at producing a remarkable service quality experience. It was designed in conjunction with multiple organizations that stand out for their excellent service. Content and tips will be tailored to your needs and expectations, ensuring a highly rewarding experience. This conference features practical, useful and innovative tools for improving the service you deliver!

Now, let’s take action!

 

CONFERENCE TOPICS

Importance of the WOW Effect!

  • Benefits of the WOW effect
  • People and organizations that generate WOW
  • Advantages of excellent service
  • Making someone enjoy a memorable experience
  • Bolstering your credibility and people’s confidence in you

Service quality guidelines

  • Managing people’s expectations means managing satisfaction
  • Birds of a feather flock together. Are you a chameleon?
  • We occasionally please others when we speak; we almost always do when we show interest in them
  • Your attitude, more than your aptitudes, will determine your altitude!

Masters’ profile in service quality

  • Results of a study on customer service
  • Best strategies for organizations
  • Service quality and technology
  • Turning complaints into opportunities

Tips to success

  • Useful techniques for responding to complaints tactfully
  • Strategies for enhancing pleasure in helping people
  • For results others don’t get, do things others don’t do
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Conferences and accredited training sessions

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